There haven’t been a ton of companies that have disappointed me in the way of baby products, but I will note the worst offenders when it comes to me and other moms.
First off Johnson and Johnson, I sent them a note to ask about particular ingredients in their baby line. No answer back. I emailed again, and still no answer back. I called them, was put on hold for 20 minutes, and just gave up.
Another offender that I am appalled by is Skip Hop. I absolutely adore the products this company offers, BUT when it comes to customer service they get a GIANT F. Atticus loves his Hide and Play pup, his auntie got it for him and from about 10 weeks old he just coo’s and giggles when he plays with it. I thought it would be a good idea to buy him the matching stroller toy. I found one at a local children’s store and upon bringing it home noticed a hole in one of the puppies “arms.” Yes, it was an easy fix, but I thought I would let the company know. I called them and no response. I brushed it off, but upon hearing one of my fellow mommies, Melissa D. have trouble with the company I got P.O’ed all over again.
Melissa bought her son Skip Hop’s Zoo Playspot play mats. After less than a month of use, she is already noticing the paint chipping off the play mat. She has tried calling them and has yet to hear a response, but what takes the cake to this entire debacle is Skip Hop used a picture of her son without permission! They also cropped out her company’s logo and put it on their site.
Skip Hop has a couple issues to address here as we are hoping the paint used on these tiles is non-toxic, but also why they put her sons image on their website without her permission.
While these brands may disappoint, there are some brands that excel in customer service.
I hate to lump in some of my favorite brands into an article called “When Brands Disappoint,” but certain companies should be noted for their incredible customer service. Most notably Medela, Fuzzibunz and Stokke.
When cleaning my hand pump I noticed a black dot inside an area of the pump that can’t be clean. I was frightened that it was mold and was flabbergasted that this particular part couldn’t be cleaned. I sent an email to Medela’s customer service on a Sunday and within 30 minutes had a call from a big wig at the company sending me a replacement and apologizing. While I think their customer service is flawless, I’m still leery of using their pump as this seems to be a common problem.
When a couple of Jessica’s diaper snaps went awry Fuzzibunz immediately sent her new diapers and let her know she could keep the non-functioning ones.
Stokke is another company with phenomenal customer service. We have called them for everything including the brake lever on our stroller chipping in transport and obtaining glide bars for our high chair. The company has got customer service down to a science. They not only ship replacement parts or additions instantly, they have always followed up, which I believe is a great touch.
Have you had a similar problem with a company? Has a company gone above and beyond for you? Let us know about them!